Doc ID: 12080006 Rev: A
Page 24
Technical Support: 800-626-6912 Date: 2/19/10
Trouble Shooting Guide
Problem Resolution
No Water
Movement
• Verify unit is plugged in to live wall outlet.
• Verify motor is plugged into black control box.
• Verify cable between button and jets control box is plugged in.
• Verify the wires to the button are not damaged.
• Verify the impeller is in place (remove clean touch assembly).
• Verify clean touch assembly is properly attached to the basin.
• Verify black sensor underneath the basin is plugged in.
Water Not
Draining
• Verify pop-it / plunger is opening (or opening enough)
• Verify unit is plugged in to live wall outlet.
• Verify that the power plug is connected to the PDP control box.
• Verify cable between button and PDP control box is plugged in.
Basin is not rising
/ lowering
• Verify unit is plugged in to a live wall outlet.
• Verify cable from button to actuator control box is plugged in.
• Verify basin lift actuator is plugged into the actuator control box.
• Verify control box is plugged into the power strip on the spa.
Chair tilt and
slide not working
• Verify unit is plugged in to a live wall outlet.
• Verify remote control is plugged into the actuator control box.
• Verify actuators are plugged into the actuator control box.
• Verify control box is plugged into the power strip on the spa.
Chair Massage is
not working
• Verify remote control is plugged in.
• Verify wires are connected on the back or inside the back of the
chair.
Basin Losing
Water
• Inspect drain plunger for tears in rubber gasket.
• Verify drain plunger height is correct.
• Verify drain strainer is inserted properly over the hex bolt.
• Verify bolt below plunger is tight (do not over tighten).
Water not
working or
pressure is low
• Multiple spas or other salon equipment on at the same time may
reduce water temperature or pressure.
• Verify external water supply valves are on.
• Unscrew the sprayer head from its hose and verify screen is clear.
Breaker / Fuse Contact service department at European Touch
CONTACT EUROPEAN TOUCH TECHNICAL SUPPORT AT 1-800-626-6912 WITH ANY
ISSUES THAT CANNOT BE RESOLVED USING THIS TROUBLESHOOTING GUIDE.
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